Troubleshooting access to chat
Having trouble using the Calendly chatbot? Use these step-by-step tips to fix common issues and get back to scheduling smoothly.
Note
The Calendly chatbot can answer many common questions. Need more help? Support options depend on your plan:
- Free plans: Email support only
- Paid plans: Email or live chat with an agent
Chat bubble isn’t showing up
Can’t see the chat icon in the bottom-right corner of the Help Center? Try these steps:
Step 1 – Check your cookie settings
In Calendly:
- Go to Settings → Privacy → Cookies.
- Turn on Functional Cookies.
- Reload the page.
From the Help Center:
- Scroll to the bottom of any Help Center article.
- Select Cookie Settings.
- Turn on Functional Cookies.
- Select Confirm My Choices.
- Reload the page.
Step 2 – Use a supported browser
Use the latest version of Chrome, Firefox, Safari, or Edge. See our list of supported browsers.
Step 3 – Avoid incognito mode
The chat won’t appear in private browsing. Open the Help Center in a regular window.
Step 4 – Turn off browser extensions
Ad blockers or privacy tools might block the chat.
- Close incognito mode.
- Disable browser extensions one at a time.
- Reload the page after each change.
Using Google Chrome?
Chrome’s translation tool may cause issues. Try this:
- Go to
chrome://extensions/and turn off Google Translate. - Go to
chrome://settings/languagesand disable automatic translation. - (Optional) Change your Calendly account language from Settings → Profile.
Chat shows an error or doesn’t respond
If the chat opens but won’t work:
- Refresh the page
- Clear your browser cache
- Try a different browser
Chat disconnects during a session
If the chat drops or closes on its own:
- Check your internet connection
- Use a supported, updated browser
- Avoid incognito mode or privacy extensions/tools
Tip
If you lose your connection during live chat, return and ask for the same agent by name. If they’re still online, we’ll reconnect you.
Additional Troubleshooting Tips
Network issues
- Test your internet speed
- Turn off VPNs
- Try a different connection, like a mobile hotspot
Device issues
- Switch to another device
- Or restart your current device to clear minor bugs